---
title: How to Void an Order
description: The process for voiding (refunding) an order
---

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# How to Void an Order

## The process for voiding (refunding) an order

**1. Log In to the Rafflebox dashboard.**

**2. Select "Orders".**

- **On desktop,** select the ORDERS icon on the left hand panel (image below-left).
- **On mobile,** select the menu in top right corner and then select Orders (image below-right).

**![mceclip0.png](https://support.rafflebox.ca/hc/article_attachments/360080898412/mceclip0.png)![MobileView-Orders](https://help.rafflebox.ca/hs-fs/hubfs/MobileView-Orders.png?width=257&height=293&name=MobileView-Orders.png)**

**3. Enter the ticket purchaser's full name, email or order ID number in the search bar.**

**![mceclip1.png](https://support.rafflebox.ca/hc/article_attachments/360081003591/mceclip1.png)**

**4. If the order being searched is from more than 30 days ago, use the 'Advanced Search' to expand the search dates to the applicable time line. Select 'Apply'.**

**![mceclip2.png](https://support.rafflebox.ca/hc/article_attachments/360080898652/mceclip2.png)**

**5. When the order which you wish to void has been found, select 'Show Details'.**

**![mceclip3.png](https://support.rafflebox.ca/hc/article_attachments/360080898892/mceclip3.png)**

**6. Select 'Void Order'**

**![mceclip4.png](https://support.rafflebox.ca/hc/article_attachments/360081004031/mceclip4.png)**

**The site will ask you to confirm the void before proceeding. Once a transaction has been void, it cannot be reversed.**

**7. Any transactions that have been voided can still be found through the search bar, and will also indicate that it has been voided.**

**![mceclip6.png](https://support.rafflebox.ca/hc/article_attachments/360081004451/mceclip6.png)**

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